Lipscomb by the numbers: IT
This week’s Lipscomb by the numbers heads over to the IT department. IT helps students with various tech problems, from internet issues to school software malfunctions. They assist students mainly through help desk tickets and phone calls. How many students do they help, though?
In the fall 2022 semester, IT answered 1,920 phone calls. So far this semester, they have already answered over 200.
Since their new help desk ticketing software went live on June 15th, the IT department has answered 5,753 help desk tickets. The fall 2022 semester saw 3,401 help desk tickets answered. Already this spring semester has seen 941 tickets submitted and answered. And even as of this past week, 143 were submitted just between Monday and Friday.
The IT department has experience helping with nearly 6,000 issues. If you have an issue with your tech or Lipscomb software, IT is the place to take it.
Micah Barkley
Micah Barkley serves as Herd Media's editor-in-chief and chief sports photographer. She is a senior Journalism major with a minor in German and a passion for photography. This is her fourth year on Herd Media’s staff, having started as an assistant editor, then becoming the features editor, before being promoted to editor-in-chief. Outside of writing and learning languages, she enjoys riding horses, music, basketball, swing dancing and line dancing, and spending time with her friends, among other things. She has writing experience with The Numismatist – a publication of the American Numismatic Association – and The Williamson Scene and is an aspiring author with two books currently published under the pen name Summer Ryland. When not at Lipscomb, she lives on a communal cattle ranch in the great state of Texas.
